Subject: Site down, your name servers are down

Customer's ticket" I am having trouble reaching my website http://example.com/ from different networks. Are your nameservers working
properly?"

Dear Customer,

Thank you for reaching out. I understand you are having trouble reaching your website example.com from different networks. Let's investigate this issue together.

First, I have checked the status of our nameservers, and they are operational without any reported issues. Here are the steps you can follow to troubleshoot:

1. Check DNS Configuration:
   • Ensure that the DNS records for your domain (example.com) are correctly configured within your Cloudflare account.
   • Verify that the A, AAAA, CNAME, or other relevant records are pointing to the correct IP addresses or domain names of your server or hosting provider.
2. Verify Nameserver Settings
   • Double-check that your domain is using Cloudflare's nameservers correctly. You can find your assigned Cloudflare nameservers in your Cloudflare account under the "DNS" section.
   • Ensure that these nameservers are configured at your domain registrar where you purchased your domain
3. Use DNS Tools for Diagnosis:To verify DNS propagation and functionality, you can use tools like:
   • dig command: A command-line tool for querying DNS name servers.
   • DNS Lookup Tools:Online tools such as MXToolbox or DNSstuff to check the current DNS records and propagation status of your domain.
4. Check Network Configuration:
   • Sometimes, network issues specific to certain ISPs or regions can affect access to websites.
   • Test accessing your website from different networks and devices to see if the issue persists consistently.

If the issue persists, please provide us with the specific error messages you are encountering and any recent changes made to your DNS settings.We are here to assist you further.

You can also access this link at Cloudflare's website for general DNS issues: Cloudflare DNS Issues

Best regards,
Saber Mohamed
Cloudflare Support Team